The difference between chatbot UI and chatbot UX design In turn, a good chatbot layout contributes to a better user experience (UX). The studies confirm my observations, showing that 91% of users prefer visual content over text-based. And businesses want the same when building their bots – they crave visual code-free editors.Īt the same time, the command-line interface (CLI) is slowly losing its relevance as a text-based design is less flexible and can be anything but intuitive. Users prefer to interact with electronic devices through visual elements like icons, menus, and graphics. If I had to sum up everything that I learned about the best chatbot UI design nowadays, I’d say that graphical user interface (GUI) takes the stage.
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